Privacy Statement

Who are we?

The Sticker Boss is responsible for processing personal data as described in this privacy statement.

The Sticker Boss
Piet Heinstraat 12
7511 JE Enschede
Chamber of Commerce number: 94739153
E-mail: info@destickerbaas.nl

What personal data do we process?

We process personal data that you actively provide to us when placing an order, creating an account or contacting us. This includes:

• First and last name
• E-mail address
• Invoice and delivery address
• Telephone number (if provided)
• Payment information (processed through our payment provider; we do not store payment card information)
• Order history and designs you have saved
• IP address and browser information (via cookies)

What do we use your data for?

We only use your personal data for the following purposes:

• Fulfillment of the agreement: process and deliver your order, communicate about your order.
• Customer service: answering questions and handling complaints or returns.
• Legal obligations: keeping financial records in accordance with tax laws.
• Marketing (with permission): sending our newsletter, only if you have given your explicit consent. You can unsubscribe at any time using the link in each email.

Base for processing

We process your data on the following bases:

• Performance of a contract - for processing orders.
• Legal obligation - for our financial records.
• Consent - for newsletters and marketing communications.
• Rightful interest - for improving our services and website.

How long do we keep your data?

We will retain your personal data for no longer than is necessary for the purposes for which it was collected:

• Order data: 7 years (legal retention requirement for financial records).
• Account data: as long as your account is active, or until you request deletion.
• Marketing consent: until you unsubscribe or withdraw your consent.

Sharing with third parties

We never sell your data to third parties. We share data only when necessary to perform our services or when we are required to do so by law, such as with:

• Delivery services (to deliver your order).
• Payment provider (for processing payments).
• E-mail provider (for order confirmations and newsletters).

All our processors are bound by a processing agreement and are not allowed to use your data for their own purposes.

Cookies

Our website uses cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit our website. We use:

• Functional cookies: necessary for the operation of the website (such as shopping cart and login status). We do not ask permission for this.
• Analytical cookies: for maintaining visitor statistics (anonymized). Only after your consent.
• Marketing cookies: for targeted advertisements. Only after your permission.

You can change your cookie preferences at any time via the cookie banner on our website.

Your rights

You have the following rights with respect to your personal data:

• Right of access: you can request what data we process about you.
• Right of rectification: you can have incorrect data corrected.
• Right of deletion: you can ask us to delete your data.
• Right of limitation: you can have the processing of your data limited.
• Right of portability: you can request your data in a readable format.
• Right to object: you can object to processing based on legitimate interest.

Requests can be made at info@destickerbaas.nl. We will respond within 30 days. You also have the right to file a complaint with the Personal Data Authority.

Security

We take the protection of your data seriously and have taken appropriate technical and organizational measures to prevent abuse, loss, unauthorized access and other unwanted actions. For example, we use a secure HTTPS connection and we store passwords encrypted.

Changes

We reserve the right to change this privacy statement. You will always find the most current version on this page. In case of substantial changes we will inform you by email.